Privacy policy
This Privacy Policy explains how dogmomhat.shop collects, uses, stores, discloses and otherwise processes personal information when individuals visit our website, communicate with us, create an account where available or purchase products from our store.
References to “dogmomhat.shop”, “we”, “us” and “our” refer to the online store operating through dogmomhat.shop.
For privacy enquiries or data-protection complaints, contact:
Our Approach to Privacy
We recognise that customers expect their personal information to be handled responsibly, transparently and securely.
We aim to process personal information only where there is an appropriate purpose and lawful basis and to take reasonable measures to protect information against unauthorised access, alteration, disclosure, destruction or loss.
Our privacy practices are intended to operate consistently with applicable United Kingdom data-protection requirements, including the UK GDPR, Data Protection Act 2018, relevant electronic-communications requirements and subsequent applicable legislative changes.
Personal Information We May Collect
Depending on how an individual interacts with dogmomhat.shop, we may collect information including:
Identity and contact information, such as name, email address, telephone number, billing information and delivery information.
Order information, such as products purchased, quantities, prices, order numbers, order history, returns, refunds and fulfilment status.
Payment-related information, such as payment method and transaction status. Complete payment-card details may be processed directly by Shopify or relevant payment processors rather than stored directly by us.
Account information, where customer accounts are available, including login-related information and account preferences.
Customer-service communications, including messages, complaints, return requests and other correspondence sent to us.
Technical information, such as IP address, browser type, device information, operating system, network information, referring pages, website activity and similar technical data.
Marketing information, such as marketing preferences and interactions with promotional communications.
Fraud and security information, including information reasonably necessary to prevent payment fraud, abuse, security incidents and unlawful activity.
How Information Is Collected
Personal information may be collected:
- Directly from customers;
- When a customer places an order;
- When a customer contacts us;
- When an account is created;
- Through cookies and similar technologies;
- Through Shopify and ecommerce service providers;
- Through payment-service providers;
- Through fulfilment and delivery providers;
- Through analytics and security providers; and
- From other lawful sources relevant to operating our ecommerce services.
How We Use Personal Information
We may process personal information for purposes including:
- Providing and operating dogmomhat.shop;
- Processing orders;
- Processing payments;
- Confirming transactions;
- Fulfilling and delivering orders;
- Providing tracking information;
- Handling cancellations;
- Processing returns and refunds;
- Responding to enquiries;
- Handling complaints;
- Preventing fraud;
- Maintaining website and account security;
- Detecting misuse;
- Maintaining business records;
- Improving our products and services;
- Analysing website performance;
- Managing customer relationships;
- Complying with tax, accounting and legal requirements;
- Establishing, exercising or defending legal claims;
- Sending marketing communications where permitted; and
- Complying with lawful requests from competent authorities.
Lawful Bases for Processing
Depending on the circumstances, we may rely on one or more lawful bases under applicable data-protection law.
These may include:
Contract: where processing is necessary to take steps at a customer's request before entering into a contract or to perform a customer contract, such as processing and delivering an order.
Legal obligation: where processing is necessary to comply with a legal requirement.
Legitimate interests: where processing is necessary for a legitimate business purpose and those interests are not overridden by the individual's rights and interests. Examples may include fraud prevention, website security, customer-service administration and reasonable business analysis.
Consent: where an individual has provided valid consent for a specific form of processing and consent is the appropriate lawful basis.
Shopify
Our ecommerce store may be hosted or supported by Shopify.
Shopify may process information necessary to provide ecommerce infrastructure, hosting, checkout, account, security and related services.
Shopify's own handling of personal information is governed by the privacy terms and notices applicable to its services.
We encourage customers to review relevant Shopify privacy information where they wish to understand how Shopify processes information in its own capacity.
Payment Providers
Payment transactions may be processed by Shopify Payments or other payment-service providers made available at checkout.
Payment providers may process information required to authenticate transactions, process payments, prevent fraud and comply with financial regulations.
We do not necessarily receive or retain complete payment-card information.
Fulfilment, Shipping and Delivery Providers
We may disclose information reasonably necessary to fulfil and deliver an order to suppliers, fulfilment partners, logistics providers, postal operators and delivery carriers.
This information may include a customer's name, delivery address, telephone number, email address, order information and other data reasonably required for delivery.
Other Service Providers
We may use service providers to assist with functions such as:
- Website hosting;
- Ecommerce operation;
- Customer support;
- Payment processing;
- Fraud prevention;
- IT services;
- Data storage;
- Security;
- Analytics;
- Marketing;
- Communications;
- Order management;
- Fulfilment; and
- Delivery.
Service providers are expected to process information appropriately in connection with the services they provide and in accordance with applicable legal requirements.
Marketing Communications
Where permitted by applicable law, we may send customers information about products, promotions or services.
Where consent is legally required, we will seek appropriate consent.
Individuals may unsubscribe from marketing emails using the unsubscribe mechanism included in the communication or by contacting:
Unsubscribing from promotional marketing does not prevent us from sending necessary transactional or service communications concerning an order.
Cookies and Similar Technologies
dogmomhat.shop may use cookies, pixels, local storage and similar technologies.
These technologies may be used for purposes such as:
- Maintaining website functionality;
- Remembering preferences;
- Operating a shopping cart;
- Supporting secure checkout;
- Preventing fraud;
- Measuring website performance;
- Understanding visitor interactions; and
- Supporting advertising or marketing where permitted.
Where applicable law requires consent before non-essential cookies or similar technologies are used, appropriate consent-management functionality should be presented.
Analytics
We may use analytics technologies to understand how visitors interact with dogmomhat.shop.
Analytics information may include pages viewed, approximate location derived from IP information, device characteristics, referral information, session activity and general website-use information.
We use this information to understand website performance and improve our services.
Disclosure Required by Law
We may disclose personal information where reasonably necessary to:
- Comply with applicable law;
- Respond to a valid legal process;
- Protect legal rights;
- Investigate suspected fraud;
- Protect customers or other individuals;
- Respond to competent regulatory or law-enforcement authorities; or
- Establish, exercise or defend legal claims.
Business Transfers
If all or part of the business associated with dogmomhat.shop is reorganised, transferred, acquired, sold or merged, relevant personal information may be disclosed to appropriate parties as part of that transaction, subject to applicable data-protection obligations.
International Transfers
Some service providers used in connection with dogmomhat.shop may operate or process information outside the United Kingdom.
Where personal information is transferred internationally, we seek to rely on appropriate mechanisms required by applicable data-protection law, such as adequacy regulations, recognised contractual safeguards or another lawful transfer mechanism.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, fraud-prevention, dispute-resolution and legal-compliance requirements.
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it appropriately, subject to applicable legal requirements.
Information Security
We use reasonable technical, organisational and administrative measures intended to protect personal information.
However, no internet transmission, network, storage system or electronic communication method can be guaranteed to be completely secure.
Customers should also take appropriate measures to protect their own devices, passwords and account credentials.
Data Breaches
Where a personal-data breach occurs, we will assess the circumstances and take appropriate steps in accordance with applicable data-protection requirements, including regulatory notification or communication to affected individuals where legally required.
Your Data-Protection Rights
Subject to applicable law and any relevant exceptions, individuals may have rights including:
- The right to be informed about processing;
- The right to request access to personal information;
- The right to request correction of inaccurate information;
- The right to request deletion in qualifying circumstances;
- The right to request restriction of processing;
- The right to data portability where applicable;
- The right to object to certain processing;
- Rights concerning certain automated decision-making; and
- The right to withdraw consent where processing relies on consent.
Requests may be submitted to:
We may request reasonable information to verify the identity of the person making a request before disclosing or changing personal information.
Data-Protection Complaints
If you have concerns regarding our handling of your personal information, please contact:
We will provide a means for individuals to make data-protection complaints and will handle complaints in accordance with applicable law.
Current ICO guidance requires organisations to acknowledge receipt of data-protection complaints within 30 days, take appropriate steps to investigate and respond without undue delay, keep the complainant appropriately informed and communicate the outcome.
Individuals may also have the right to complain to the Information Commissioner's Office where appropriate.
Children's Privacy
dogmomhat.shop is intended for general retail customers and is not designed specifically for young children.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be legally required without taking appropriate steps.
Third-Party Websites
dogmomhat.shop may contain links to third-party websites or services.
We are not responsible for the independent privacy practices of third-party websites.
Customers should review the privacy information provided by the relevant third party before submitting personal information to it.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices, technologies, service providers or legal obligations change.
The latest version will be published on dogmomhat.shop with an updated revision date where appropriate.
Contact
For privacy questions, rights requests or data-protection complaints:
dogmomhat.shop
Email: info@dogmomhat.shop
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