Terms of service
These Terms of Service govern access to and use of dogmomhat.shop and purchases made through our online store.
By accessing our website or submitting an order, you agree to be bound by these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts or modifies statutory consumer rights that cannot lawfully be excluded.
1. Our Store
dogmomhat.shop provides an online ecommerce service through which customers may browse products, select available options, submit orders and make payments through available checkout methods.
Customer-service enquiries may be sent to:
2. Eligibility
By using our website or placing an order, you confirm that you have legal capacity to enter into the relevant transaction or are otherwise legally authorised to do so.
You must provide accurate information when placing an order.
You must not use dogmomhat.shop for fraudulent, unlawful or unauthorised purposes.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, specifications and other information.
Minor differences in colour or appearance may occur because of photography, lighting, screen settings, manufacturing variations and similar factors.
This does not affect statutory rights where goods are materially different from their description or otherwise do not conform to the contract.
4. Product Availability
Products may be subject to availability.
Adding an item to a shopping cart does not reserve that product.
Where a product becomes unavailable after an order has been submitted, we may contact the customer and provide appropriate options, including a refund where payment has already been taken.
5. Prices
Product prices are displayed through dogmomhat.shop.
Prices and promotions may be changed before an order is accepted.
Customers will have an opportunity to review applicable charges before submitting payment.
Where an obvious pricing, technical or listing error occurs, we may take reasonable steps permitted by law to correct the error.
6. Orders
Submitting an order constitutes an offer to purchase the relevant products on the terms displayed at checkout.
We may send an electronic acknowledgement after an order is submitted.
Order acceptance is subject to matters including product availability, payment authorisation, fraud checks and our ability lawfully and reasonably to fulfil the transaction.
7. Order Confirmation
Online sellers are required to provide appropriate confirmation of customer contracts after an order is placed.
We may provide order-confirmation information electronically using the email address supplied by the customer.
Customers should ensure that their contact information is accurate and should review order confirmations promptly.
8. Payment
Customers must use an authorised payment method available through checkout.
Payments may be processed by Shopify or third-party payment-service providers.
Payment information may be subject to additional terms and security procedures imposed by the relevant provider.
9. Fraud Prevention
We may use reasonable fraud-prevention systems and may review transactions where there are legitimate security concerns.
An order may be delayed, rejected or cancelled where we reasonably believe that payment is unauthorised, fraudulent or unlawful.
Where an order is legitimately cancelled after payment has been taken, an appropriate refund will be processed.
10. Shipping
dogmomhat.shop provides free standard shipping on all orders.
Our estimated standard delivery timeframe is 15–20 calendar days.
Additional information appears in our Shipping Policy.
UK online-selling guidance provides that goods generally must be delivered within 30 days unless a different delivery timeframe has been agreed with the customer. The 15–20 calendar-day estimate stated by dogmomhat.shop therefore forms the standard delivery expectation subject to the qualifications contained in our Shipping Policy.
11. Delivery Information
Customers are responsible for providing complete and accurate delivery information.
Please check names, addresses, postcode information and other delivery details before submitting an order.
If a customer becomes aware of an error, they should contact:
We will attempt to assist, but address changes cannot be guaranteed after an order enters fulfilment or shipping.
12. Delivery Delays
Delivery estimates are provided in good faith but may occasionally be affected by events outside our reasonable control.
Where a material delivery problem occurs, customers should contact us so that the circumstances can be investigated.
Nothing in this section limits any mandatory remedy available where goods are not delivered within the agreed or legally required period.
13. Risk and Ownership
Risk in goods will transfer in accordance with applicable consumer law.
Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by mandatory law.
14. Cancellation Rights
Customers may have statutory rights to cancel qualifying distance contracts.
For qualifying online goods purchases, customers generally have 14 days after delivery to notify the trader that they wish to cancel without giving a reason.
Full details appear in our Return and Refund Policy.
15. Returns and Refunds
Our Return and Refund Policy forms part of the conditions governing purchases from dogmomhat.shop.
Where goods are faulty, damaged, incorrect, not as described or otherwise non-conforming, customers may also have statutory remedies independent of our voluntary returns arrangements.
16. Promotions and Discount Codes
Promotional offers may be subject to specific conditions.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash;
- Codes may have expiry dates;
- Codes may apply only to qualifying products;
- Codes may be restricted to one use per order or customer; and
- Promotions may not be combined where stated.
We may refuse use of a promotional code obtained or used fraudulently.
17. Customer Accounts
Where account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials.
Customers should notify us if they reasonably believe that an account has been compromised.
We may suspend account access where reasonably necessary to protect security, investigate misuse or comply with law.
18. Intellectual Property
Unless otherwise indicated, the content of dogmomhat.shop, including original website text, design elements, store graphics, arrangement, branding and other proprietary material, is owned by us or used under appropriate permission or licence.
Third-party trademarks and intellectual property remain the property of their respective owners.
No content may be copied, reproduced, redistributed or exploited in violation of applicable intellectual-property rights.
19. Permitted Use
Customers may access dogmomhat.shop for legitimate personal shopping and informational purposes.
Users must not knowingly:
- Introduce malware or malicious code;
- Attempt unauthorised access to systems or accounts;
- Interfere with website security;
- Scrape or harvest information unlawfully;
- Use false identities for fraudulent transactions;
- Submit unlawful content;
- Infringe intellectual-property rights;
- Abuse payment, promotional, return or refund systems; or
- Use the website in violation of applicable law.
20. User Communications
If customers send reviews, suggestions, enquiries, photographs or other material to us, they confirm that they have the legal right to provide that material.
We may use customer communications where reasonably necessary to provide support, resolve disputes, protect our rights and operate our services.
Personal information will be handled in accordance with our Privacy Policy.
21. Third-Party Services
dogmomhat.shop may depend on third parties including Shopify, payment processors, carriers, fulfilment providers and technology providers.
Certain third-party services may be subject to their own terms and privacy notices.
We are not responsible for independent third-party services beyond the responsibility imposed on us by applicable law.
22. External Links
Our website may contain links to third-party websites.
A link does not necessarily constitute endorsement.
We are not responsible for independent content, policies or practices of external websites.
23. Website Availability
We aim to maintain reasonable website availability but do not guarantee uninterrupted access.
Access may occasionally be interrupted because of maintenance, updates, security issues, technical failures or circumstances outside our control.
24. Accuracy of Website Information
We may correct errors, inaccuracies or omissions on dogmomhat.shop where reasonably necessary.
Changes to general website content do not permit us to remove statutory rights associated with an existing accepted customer contract.
25. Consumer Guarantees and Statutory Rights
Nothing in these Terms excludes liability or responsibility where exclusion would be unlawful.
UK consumers have statutory rights concerning goods and online purchases, and sellers cannot legally mislead consumers by removing or restricting those rights.
26. Liability
To the fullest extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when a contract was formed or for losses that result solely from circumstances for which we are not legally responsible.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or mandatory consumer remedies.
27. Privacy
Use of personal information is governed by our Privacy Policy.
By using dogmomhat.shop, customers acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.
28. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. No Waiver
A failure or delay in enforcing a provision does not automatically constitute a waiver of that provision or any other legal right.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes in our operations, products, technology or applicable requirements.
Changes will not retrospectively remove contractual or statutory rights already acquired in relation to accepted orders.
31. Governing Law and Consumer Jurisdiction
These Terms are governed by applicable laws of the United Kingdom as relevant to the customer and transaction.
Nothing in these Terms deprives a consumer of mandatory protections or access to courts that the consumer is entitled to use under applicable law.
32. Entire Agreement
These Terms, together with relevant product information, the Return and Refund Policy, Shipping Policy, Privacy Policy and other terms expressly presented during checkout, form the applicable contractual framework for purchases from dogmomhat.shop.
33. Contact
Questions concerning these Terms may be sent to:
dogmomhat.shop
Email: info@dogmomhat.shop
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