Shipping policy
This Shipping Policy explains the delivery arrangements for orders placed through dogmomhat.shop.
Please review this policy before completing an order.
Free Standard Shipping
dogmomhat.shop provides:
Free standard shipping on all orders.
There is no minimum purchase amount required for standard shipping unless a different condition is clearly disclosed before checkout.
No standard shipping charge will be added to an order where free standard shipping applies.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days.
The estimate generally runs from order confirmation and covers the expected overall standard delivery period unless a different timeframe is expressly communicated for a particular order.
Calendar days include weekends and public holidays for the purpose of calculating the estimate, although carriers may not physically collect, process or deliver parcels on every calendar day.
Delivery Estimates
The 15–20 calendar-day timeframe is an estimate rather than a guarantee of delivery on a particular clock time or exact day.
However, we take our stated delivery commitments seriously and will provide remedies required by law where goods are not delivered within an applicable agreed or statutory timeframe.
UK online-selling guidance states that goods must generally be delivered within 30 days unless another timeframe has been agreed with the customer.
Order Processing
Orders must undergo appropriate processing before or during fulfilment.
Processing may include:
- Payment confirmation;
- Fraud screening;
- Order verification;
- Product allocation;
- Packaging;
- Preparation of shipping documentation; and
- Transfer to the delivery network.
Our stated 15–20 calendar-day standard delivery estimate is intended to represent the ordinary overall delivery expectation and should not normally be interpreted as an additional 15–20 days after a separate undisclosed processing period.
Order Confirmation
After placing an order, customers may receive an electronic confirmation containing information about the transaction.
Customers should check confirmation information promptly and contact us if they discover an error.
Contact:
Accurate Delivery Information
Customers are responsible for providing accurate delivery details.
This includes:
- Recipient name;
- Street and building information;
- Apartment, unit or suite information where required;
- City or town;
- County or region where relevant;
- Postcode;
- Country; and
- Contact information reasonably required by the carrier.
dogmomhat.shop is not responsible for avoidable delivery problems caused by incorrect information supplied by a customer, except to the extent that applicable law provides otherwise.
Address Changes
If an address needs to be corrected, contact:
as quickly as possible after placing the order.
We will make reasonable efforts to assist.
However, once an order has entered fulfilment or has been handed to a carrier, we may no longer be able to change its destination.
Shipping Carriers
Orders may be transported by different postal, courier or logistics providers depending on fulfilment location, destination, parcel size, availability and operational requirements.
We may change delivery providers where reasonably necessary without affecting the customer's statutory rights.
Tracking
Where tracking information is available, it may be sent by email or made accessible through an order-status page.
Tracking events are generated by carriers and may occasionally take time to update after a shipping label has been created or after a parcel enters the carrier network.
A temporary absence of tracking updates does not necessarily mean that a parcel has stopped moving.
Multiple Parcels
An order containing more than one product may occasionally be divided into multiple packages.
Different packages may arrive on different days.
Customers will not be charged additional standard shipping merely because an order has been divided into multiple shipments.
Delivery Attempts
A delivery carrier may:
- Leave a parcel in an authorised safe place;
- Deliver to an appropriate alternative location;
- Attempt redelivery;
- Leave collection instructions; or
- Hold a parcel at a local facility,
where permitted by the relevant delivery arrangement and applicable law.
Customers should follow legitimate carrier instructions where a delivery attempt has been missed.
Delays
Although most orders are expected to arrive within the stated timeframe, delays may occasionally occur.
Possible causes include:
- Severe weather;
- Natural disasters;
- Public holidays;
- Transport network disruption;
- Customs or border procedures;
- Industrial action;
- Carrier congestion;
- Remote delivery locations;
- Security incidents;
- Unexpected fulfilment disruption;
- Incorrect delivery details; or
- Other events outside our reasonable control.
Where we become aware of a significant delay, we may provide appropriate information where reasonably practicable.
Orders That Have Not Arrived
If an order has not arrived within the expected 15–20 calendar-day timeframe, customers should contact:
Please provide the order number and the email address associated with the purchase.
We will review available tracking information and, where appropriate, investigate with the carrier or fulfilment provider.
Lost Parcels
If a parcel is confirmed as lost during delivery, we will provide an appropriate remedy depending on the circumstances and applicable law.
This may include replacement or refund.
Customers will not be required to bear the consequences of carrier loss where responsibility remains with the trader under applicable consumer law.
Damaged Parcels
If packaging or merchandise arrives damaged, please contact:
Customers should, where reasonably possible, retain the product, packaging and shipping materials until the matter has been reviewed.
Photographs showing damage may assist with investigation.
This requirement does not limit statutory rights.
Incorrect Products
If an order contains an incorrect product, incorrect size, incorrect colour or another fulfilment error, customers should contact:
We will review the order and provide appropriate instructions and remedies.
Customs and Cross-Border Fulfilment
Some products may be fulfilled through international supply or logistics networks.
Where customs documentation or cross-border processing is required, this may affect transportation time.
Any compulsory customer charges that are known and required to be disclosed before purchase will be handled or disclosed in accordance with applicable law.
We do not intend to impose undisclosed standard shipping charges after a purchase has been completed.
Taxes and Charges
Applicable prices, taxes and required delivery charges should be disclosed in accordance with applicable checkout and consumer-information requirements.
Standard shipping through dogmomhat.shop is free.
If optional paid delivery services are offered in the future, the relevant price will be displayed before the customer selects and purchases that service.
Delivery to Remote Locations
Delivery to certain remote or geographically difficult locations may occasionally take longer because of carrier coverage and transportation schedules.
Where we know before purchase that a materially different delivery arrangement applies, we will seek to communicate the relevant information appropriately.
Refused Deliveries
Customers should not refuse a delivery merely because they wish to make an ordinary return unless instructed to do so.
Refused parcels can take significantly longer to travel through the carrier's return network.
For ordinary returns, customers should follow the procedure in our Return and Refund Policy.
Unclaimed Packages
If a parcel is taken to a collection location and is not collected within the carrier's required period, it may be returned.
Customers should contact us if they believe their order is being returned as unclaimed.
Any resulting costs or remedies will be handled in accordance with the circumstances, our published policies and applicable law.
Delivery and Cancellation Rights
Shipping and delivery do not remove a customer's statutory cancellation rights.
Qualifying UK distance-sale consumers generally have a cancellation period beginning as required by law after delivery of their order.
Please review our Return and Refund Policy for further information.
Delivery Problems Caused by Our Error
Where a delivery problem arises because of our error, we will take reasonable steps to correct the problem without imposing inappropriate costs on the customer.
This may include reshipping, replacing an item or providing a refund where appropriate.
Force Majeure and Events Outside Reasonable Control
Events outside reasonable control may affect the ability of carriers or fulfilment networks to operate normally.
Where such an event occurs, we will make reasonable efforts to deal with affected orders fairly.
This provision does not remove any mandatory statutory remedy.
Changes to Shipping Arrangements
We may change carriers, fulfilment partners or logistics methods where reasonably necessary.
Such changes will not increase the standard shipping charge for an order that was accepted with free standard shipping and will not remove rights already acquired by a customer.
Customer Responsibilities
Customers should:
- Provide accurate delivery information;
- Monitor reasonable tracking notifications;
- Ensure that delivery can be completed safely;
- Follow legitimate collection instructions where necessary; and
- Contact us promptly if a delivery problem is identified.
Contact Us
For questions about shipping, tracking, delayed deliveries, lost parcels or damaged deliveries:
dogmomhat.shop
Email: info@dogmomhat.shop
Standard Shipping: Free on all orders
Estimated Delivery: 15–20 calendar days
- Choosing a selection results in a full page refresh.